Seminar Topics:

• The value of relationships and the role of healthy conflict
• Coping strategies and your coping style
• Differentiating between conflict, disagreement and confrontation
• Alternatives to fight, flight or submit
• Setting and communicating personal boundaries
• Identifying and owning your emotions
• Recognizing your reactive behaviors and how they are triggered
• Putting an end to the blame game
• Dealing with positive and negative criticism
• Understanding anger, timing and the dynamics of emotional conflict
• Transforming the negative energy of anger into a positive, productive force
• Truth vs. fiction: the destructive power of imagination
• Self-defense: what you meant vs. the net result
• When agreement disguises itself as disagreement
• When and how to confront someone about a problem
• Winning the battle, losing the war and being dead right
• The way of Aikido in conflict resolution
• Turning conflict into collaboration
• A win-win framework for negotiating
• Resolution, compromise and agreeing to disagree
• Focusing on goals, roles and procedures rather than personal/emotional issues
• When and how to escalate interpersonal conflicts
• Conflicts between you and your boss
• When to get involved: mediation and third party interventions
• Revisiting and healing unresolved conflicts
• The nature and value of teamwork
  

This seminar will help participants deal with negativity and interpersonal conflict more effectively. They will learn to recognize their counter-productive habit patterns and learn new methods of resolving conflict with win-win outcomes.

Please visit our Conflict Management Workshops website for more information.

Seminar Length: Two hours minimum. Full seminar: Two full days.

Participants in this seminar
will learn:

• How to uncover hidden resentments in themselves and in others
• How to recognize and avoid self-destructive behaviors
• How to resolve minor conflicts before they grow into major crises
• To identify the three stories that are always present during conflict
• To break the habits of blaming, accusation and rationalization
• How to repair damaged relationships
• To achieve win-win outcomes
  

Who should attend this seminar?

• Executive teams
• Managers
• Employees at all levels

The seminar can be customized to meet the requirements and the skill level of your group.

Multiply the value of this seminar with a DISC Assessment

Everyone has his or her own communication style. DISC is a simple model for understanding communication styles and adapting your style to more effectively communicate with others.

Prior to the seminar, each participant completes a survey and receives a 20-30 page report including:

• An in-depth analysis of his/her communication style
• Personalized communication tips based on his/her assessment
• An action plan for improving his/her effectiveness as a communicator

The personalized reports, and group interaction based on the assessments, add tremendous depth to the seminar.

For more information about how DISC assessments are used to enhance our seminars on conflict resolution, please visit our DISC Training Workshops website.

Related seminars:

Creating Value: Working with Difficult People

Creating Value through Assertive Communication

Creating Value through Effective Communication