the value of this seminar with an in-depth Customer Service
Everyone has his or her own communication
style. Our Customer Service Assessment is based on the DISC
behavior model and provides a simple model for understanding
each participant's individual approach to customer service and customer
Prior to the seminar, each participant completes
a survey and receives a 10-15 page report including:
- An in-depth analysis of his/her
- Insights into how he/she deals
with customers and their problems, and tips on how to be
- An action plan for improving
his/her approach to dealing with customers
The personalized reports and group interaction
based on the assessments add tremendous depth to the seminar.
our personal development assessments...