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Creating Value:
      Working Effectively
                         with Difficult People

Seminar Topics:

  • The value of people, relationships and teamwork
  • The importance of staying centered
  • Why people become difficult
  • How masters of martial arts deal with difficult people
  • The worst things to do when you are attacked
  • Effective strategies for handling attackers
  • Dealing with your emotions and unconscious reactions
  • Strategies for dealing with:
    • Jokes, jabs and sarcasm
    • Yelling, hostility, anger and verbal abuse
    • Threats and personal attacks
    • Lies, deception, deceit and hidden agendas
    • Envy, jealousy, gossip, rumors and back-stabbing
    • Whining and complaining
    • Laziness, apathy, cynicism and unwillingness to work
    • Stealing and sabotage
    • Unfair criticism, blaming, perfectionism and nit-picking
    • Rudeness and inappropriate remarks
    • Obnoxious, unacceptable and unreasonable behavior
  • What to do when all else fails
  • When your boss is the difficult person you have to deal with
  • Behaviors that encourage and discourage difficult behavior in others
  • Being proactive, not reactive
  • You only have six bullets, so pick your shots carefully
  • Some people just don’t get it
  • Identifying behavioral styles
  • Finding something positive in every difficult person
  • Mastering the art of self-management

This seminar will help participants identify positive strategies for dealing with difficult people at work and in their personal lives. Participants will learn to avoid fights, attacks and cold wars through healthy confrontation and actions aimed at building relationships and teamwork.

Please visit our Conflict Management Workshops website for related information.

Seminar Length: Two hours minimum. Full seminar: One full day.

Participants in this seminar
will learn:

  • To better understand the difficult people in their lives
  • To recognize when they fall into the negative reaction trap
  • How to identify the appropriate strategy for handling each difficult person
  • To become proactive in getting to the heart of conflict
  • How to diffuse attacks with positive intent
  • How to focus on the best aspects of each person
  • How to turn enemies into allies
  • How to avoid being the difficult person someone else has to deal with

Who should attend this seminar?

  • Executive teams
  • Managers
  • Employees at all levels

The seminar can be customized to meet the requirements and the skill level of your group.

Multiply the value of this seminar with a DISC Assessment

Everyone has his or her own communication style. DISC is a simple model for understanding communication styles and adapting your style to more effectively communicate with others.

Prior to the seminar, each participant completes a survey and receives a 20-30 page report including:

  • An in-depth analysis of his/her communication style
  • Personalized communication tips based on his/her assessment
  • An action plan for improving his/her effectiveness as a communicator

The personalized reports, and group interaction based on the assessments, add tremendous depth to the seminar.

Please visit our DISC Training Workshops website for additional information about how DISC assessments make our training programs more effective.



Related seminars:

Creating Value through Conflict Resolution

Creating Value through Assertive Communication

Creating Value through Effective Communication

Contact us
to schedule a Working Effectively with Difficult People seminar for your group

Other seminars:

home seminars keynotes assessments about info videos contact
1425 Market Blvd, Suite 530-250 Roswell, GA 30076 (Atlanta) 770-642-9298
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